Steven Tardanico
(855) 493-9859 ext. 219

Steven TardanicoSteve began working at our agency in May 2010 as the Director of Client Advocacy and was promoted to the Vice President of RSI in 2013, our claims administration company.  Due to the success and knowledge that Steve has shown, he was recently promoted to President and now manages the claims administration business entity. Steve’s background is in training and development at Blue Cross Blue Shield of Massachusetts, sales, marketing and claims management. He is a subject matter expert in health insurance contracts, tiered network health plans, high deductible medical plans, all dental plans and alternative funding options. Steve is formally trained in Underwriting principles and risk analysis.

Steve has over 15 years experience with developing and management teams. Steve previously worked at Blue Cross Blue Shield of MA as an Account Executive.

Kristin Katapodis
Manager, Claims Administration 
(855) 493-9859 ext. 220

Kristin joined our agency in December 2015 as a Claims Administrator. Kristin was recently promoted to Manager and now manages the claims administration team and also provides advocacy for our clients, their employees and dependents. 

Kristin is the main interface with all insurance and claims reimbursement questions and from members, accounts, physician’s offices, labs, hospitals, billing agencies and any other entity affected by the deductible reimbursement portion of the medical plan. Kristin has over 12 years of claims and customer service.

Sarah Moffett
Account Manager
(855) 493-9859 ext. 210
Sarah joined our agency in April 2013 as our COBRA Administrator, transitioned to a Client Advocate and now has recently been promoted to Account Manager. In this role, Sarah manages our claims administration for all our clients. 

Sarah graduated from University of South Carolina and received her Massachusetts Broker License in January 2013. Sarah brings over 7 years of customer service.

Lizz Stumpek
Implementation Coordinator
(855) 493-9859 ext. 216

Lizz joined our agency in December 2010. Lizz receives RFPs and provides proposals to prospective clients for our TPA services. Lizz collects the new business paperwork from incoming clients and coordinates the set up of the claims services. Lizz also creates and maintains marketing materials. In addition to these responsibilities, Lizz takes on administrative ad-hoc projects as needed.

Lizz is a graduate of Wheaton College and has had 10 years of experience in customer service and COBRA Administration. 

Catie Yuen
Claims Systems Specialist

(855) 493-9859 ext. 212

Catie Yuen

Catie joined our agency in March 2012 and brings over 6 years administrative experience and 7 years customer service to her role. Catie is the main contact person for all customer service inquiries on all medical and dental claims and FSA, dependent FSA, and Section 132 transit related questions.  Catie is also responsible for running all reports for our consultants and clients.

In addition, Catie creates the plan design set up with our administration technology for our PFA, HSA and FSA accounts.


Janet Cabbage
Claims Administrator
(855) 493-9859 ext. 251

Janet joined our agency in August 2015. Janet assists the claims administrators by organizing and tracking the incoming claims, updating the on-line systems, processes weekly check runs, and handles all other administrative tasks.

In addition, Janet will take on claims related ad-hoc projects and assist with answering customer service calls.

Gary Famiglietti
Supervisor of Data Administration
(855) 493-9859 ext. 223

Gary joined CBA in May 2016 as a Business Analyst. In August 2016 he was promoted to Supervisor of Data Administration. Gary’s primary responsibilities are overseeing the Enrollment department and preparing and analyzing various reports for the PBG and RSI teams.

Gary has over 30 years health and benefit welfare experience, previously working at Guardian Life Insurance and Benemax.

Lynne Civitarese
COBRA Administrator
(855) 493-9859 ext. 214

Lynne joined our agency in October 2013. Lynne is responsible for performing a variety of duties related to billing and collecting COBRA premiums for multiple lines of coverage. Lynne works directly with customers and vendors to set benefit plans directly into our systems for tracking. Lynne also handles the timely entry of participants into the COBRA application and assists in the preparation of the monthly reports.

Lynne has over 10 years customer service experience working at not for profit companies and insurance agencies.



Maura Kelly
Accounting Manager
(855) 493-9859 ext. 222

Maura joined our firm in June 2013. Maura handles all of CBA's accounting tasks on a daily basis. Maura controls all expenses by receiving, processing, verifying and reconciling invoices and making all payments to staff, clients and vendors. In addition, Maura maintains all accounting ledgers by verifying and posting accounting transactions. Maura also collaborates with our lead accounting consultant on financial reporting.

Maura has over 30 years experience as an accountant and has spent the last 6 years working for profit and non-profit organizations recently in the education field.

Susan Kirby
Account Funding Specialist
(855) 493-9859 ext. 217

Susan recently joined our agency in August 2016.  Susan responsible for all client PFA, HRA and FSA monthly billing. She also works with clients to set up funding for debit card plans and assists with funding requests. In addition, Susan monitors client bank accounts and posts cash receipts to our claims system. 

Susan has over 25 years experience in the accounting and finance industry, especially with bookkeeping, in both private and public sectors. Susan holds an Executive M.B.A. from the University of Rhode Island and also has a B.A in English Literature from Connecticut College.

Dee Lobo
CHS Reconciliation Specialist
(855) 493-9859 ext. 225

Dee joined our agency in 2013 and supports our Accounting & Finance and Claims teams handling bank reconciliations in our CHS claims systems.  Dee also manages ad-hoc projects for our RSI business entity.

Dee has over 20 years of customer service and recently went back to school for accounting.

Beth Dillon
Reconciliation Specialist
(855) 493-9859 ext. 202

Beth joined our agency in September 2015 and supports our Accounting and Finance team with handling all bank reconciliations and updating our accounting systems.

Beth has over 10 years of accounting experience, working directly in the healthcare industry and studied Finance at Northeastern University.



Testimonials/view more

We have enjoyed working with CBA / PBG for our Employee Benefits plan.  We work with CBA because they are able to show us options that allow us to save money and offer a high level of benefits and choice to our employees.  The service and options that they bring to us every year are unparalleled. We also appr...
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News/view more

IN THE MEDIA: Mike McKenna Interviewed by Chapters Podcast on Autism

Posted on: 10/31/2017
Chapters by Jim Derick hosted an informational podcast with Mike McKenna, President and CEO of Comprehensive Benefit Administrators, on the topic of Autism this month. Mike's son, Michael Ryan McKe...